VoicePing Customer Feedback Questions
PERSONA
- What is your role?
- What is your division?
WEB MEETING & REAL-TIME TRANSLATION
- Is the transcription or translation quality good enough for your needs?
- What are the main meeting agendas or topics that you translate?
- Has human interpretation cost been reduced?
- How is the transcription and translation working with Zoom/Teams/Google Meet?
- Is the speaker diarization (who said what) accurate?
- Is the AI summary feature helpful?
- Any comments or suggestions?
MOBILE APP
- Is the offline translation feature useful?
- Any issues with the mobile app?
- Any comments or suggestions?
FILE PROCESSING
- How is the video translation or dubbing quality?
- How is the audio file transcription or translation quality?
- Is the processing speed fast enough?
- Any comments or suggestions?
BUSINESS INTELLIGENCE
- Is the meeting analysis feature useful for you?
- Is the mindmap creation with multiple meeting logs helpful?
- What insights have you discovered from the analysis?
- Any comments or suggestions?
VIRTUAL OFFICE
- Is the 5-second quick call feature useful for you?
- Is the video recording quality good enough for your needs?
- Any comments or suggestions?
OVERALL
- Which feature is most valuable for you?
- What frustrates you about VoicePing?
- What features are missing?
- Anything else you’d like to share? Your feedback helps us improve VoicePing for you.