As we transition from a metaverse office-focused service to a translation platform, we will discontinue the refund system based on SLA (Service Level Agreement) as of August 1, 2025. We will establish a more appropriate service quality management system for our new service format. We will continue to strive to provide better services and appreciate your continued support.
Scheduled Maintenance Information
Every Friday 18:00 ~ 21:00 (UTC+9) Intermittent connection errors may occur in the app. We may also perform urgent maintenance on an irregular basis when critical issues arise. In such cases, we will notify you via Zoho or email. We apologize for any inconvenience this may cause and appreciate your understanding.Service Incident Log
- April 17, 2025 10:19 AM – 11:44 AM (Server down)
- February 6, 2025 06:51 AM – 08:45 AM (Server-side API failure)
- December 25, 2024 7:30 ~ 9:55 (Audio/video distribution server malfunction)
- August 29, 2023 10:15 ~ 11:05 (Real-time message delivery connection issue on AWS server)
- August 8, 2023 14:08 ~ 14:33 (Connection issue due to DNS error on AWS server)
- May 24, 2023 17:55 ~ 18:08 (Connection issue due to increased server load)
- March 30, 2023 16:32 ~ 17:12 (Connection issue due to video/audio distribution server token generation problem)
- November 11, 2022 11:58:14 ~ 11:58:15 (Restart due to server storage shortage)
- October 6, 2022 19:30 ~ 19:31 (Connection issue due to unintended server process restart)
- July 4, 2022 14:57 ~ 14:58 (Connection issue due to unintended server process restart)
SLA Service Uptime
Monthly Uptime
- July 2025: 100% (current)
- June 2025: 100%
- May 2025: 100%
- April 2025: 100%
- March 2025: 100%
- February 2025: 99.99%
- January 2025: 99.99%
- December 2024: 100%
- November 2024: 100%
- October 2024: 100%
- September 2024: 100%
- August 2024: 100%
- July 2024: 100%
- June 2024: 100%
- May 2024: 100%
- April 2024: 100%
- March 2024: 100%
- February 2024: 100%
- January 2024: 100%
- December 2023: 100%
- November 2023: 100%
- October 2023: 100%
- September 2023: 100%
- August 2023: 99.99%
- July 2023: 100%
- June 2023: 100%
- May 2023: 99.99%
- April 2023: 100%
- March 2023: 99.99%
- February 2023: 100%
- January 2023: 100%
- December 2022: 100%
- November 2022: 99.99%
- October 2022: 99.99%
- September 2022: 99.99%
- August 2022: 100%
- July 2022: 99.99%
Refund Rate Table (For premium plan and higher paid users)
| Uptime | Refund Rate |
|---|---|
| 99.8% or more to 100% | 0% |
| 95.0% or more to less than 99.8% | 6% |
| 90.0% or more to less than 95.0% | 12% |
| Less than 90.0% | 40% |