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Both speakers and participants need an internet connection. You can verify your internet speed at https://fast.com/ for reference.※ We recommend an internet environment of 30Mbps or higher.※ A minimum internet environment of 10Mbps is required

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Process Until Contract

  1. Apply for online individual briefing session: Apply here
  2. We will mainly ask about the following in the online individual briefing session
Information We’ll Ask About in the Online Briefing
  1. Event overview (date/time, location, brief description)
  2. Number of event participants
  3. Translation delivery method
  4. Whether premium support is required
※ Without premium support, please understand that we do not provide support such as email, phone, web meetings, or in-person meetings (manual guidance, all preparations for the event day, operational methods on the day, connection methods to audio devices, troubleshooting such as inability to transcribe or translate). We will only respond to contacts regarding login issues or the event plan not being applied. However, we will issue a test account after completing the application form, so you can test functionality until the event day.
  1. Verbal agreement on pricing at the online individual briefing session, or decide whether to contract after issuing a quotation
  2. We will issue a service application form (the application must be completed at least one week before the event starts)
Required Information
  1. Delivery date
  2. Event plan details (50 people/51200 people/201500 people/5011000 people)
  3. Whether premium support is required (Online support or On-site support)
※ For on-site support, separate rehearsals on different days from the main event will incur additional fees.※ On-site support in Tokyo, Chiba, Saitama, and Kanagawa is available from 1 day, within Japan from 2 days, and outside Japan from 3 days or more. Transportation and accommodation expenses are billed separately
  1. Payment method: Bank transfer / Stripe credit card payment link
※ Bank transfer fees are borne by the customer.
  1. Agreement to refund policy in case of event cancellation. Full payment is required even if not used on the day.
  1. Fill in the required information on the service application form
  2. Contract established (we will promptly apply the event plan after contract conclusion)

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After Contract Conclusion: For Those Using Premium Support

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Preparation for Use

  1. Create VoicePing account
Account Creation and Plan Application Process
  1. Create workspace owner account following this manual
  2. Share the email address used for signup with our representative
  3. We will apply the event plan to the account
  1. Start preparations according to the event format
Offline Event:Web Streaming Event:
  1. Basic customer support
    1. We provide support via chat tools and email
    2. We respond to web meetings upon request
    3. We provide support judged possible for other requested matters

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Other

1. Creating Dictionary for Technical Terms in Events
  1. Please list the technical terms you will register. Please also share event content pages, etc.
  2. Please use the CSV template for VoicePing technical term registration and dictionary registration.

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Support Content on Event Day

1. For Remote Support
  1. Equipment verification to the extent possible
  2. Immediate provision of logs
  3. Troubleshooting
  4. Real-time support via web meetings, phone, or email
2. For On-site Support
  1. On-site equipment connection verification
  2. Technical term dictionary correction and addition
  3. Real-time transcription and translation correction (to the extent possible)
  4. Immediate provision of logs
  5. Troubleshooting

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After Contract Conclusion: For Those Not Using Premium Support

Without premium support, please understand that we do not provide support such as email, phone, web meetings, or in-person meetings (manual guidance, all preparations for the event day, operational methods on the day, connection methods to audio devices, troubleshooting such as inability to transcribe or translate).We will only respond to contacts regarding login issues or the event plan not being applied. However, we will issue a test account after completing the application form, so you can test functionality until the event day.

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Creating VoicePing Account

Account Creation and Plan Application Process
  1. Create workspace owner account following this manual
  2. Share the email address used for signup with our representative
  3. We will apply the event plan to the account, and please confirm the Enterprise Plan (Event Plan) reflection on your side
After this, please understand that there is no support via email, phone, web meetings, or in-person meetings. We will only respond to account-related content such as inability to log in or the event plan not being applied.